Privacy Policy for MR Reporting System App
Effective Date: [Insert Date]
Last Updated: [Insert Date]
Welcome to the MR Reporting System App ("the App"). This privacy policy outlines how we collect, use, store, and protect the personal and device data of our users, particularly medical representatives ("you" or "user"), while ensuring compliance with applicable data privacy laws and platform policies, including theGeneral Data Protection Regulation (GDPR),California Consumer Privacy Act (CCPA), andApp Store guidelines.
We value your privacy and are committed to maintaining the confidentiality and integrity of your information.
1. Overview of the App’s Purpose
The MR Reporting System App is designed to streamline the daily activities and performance tracking of medical representatives. It enables real-time visit logging, report submissions, geo-tagged attendance tracking, voice recording, and media uploads to improve operational efficiency and field transparency.
To function effectively, the app requires access to certain device features, including:
- Microphone
- Speaker
- Location (GPS)
- Camera
We request only the data that is strictly necessary for the core functionality of the app and handle it with the highest level of care.
2. Data We Collect
a. Microphone Access
Why we collect it:
We use the microphone to allow users to:- Record voice notes related to daily reporting
- Use voice-to-text functionality for hands-free reporting
- Participate in in-app voice feedback or call recording (if applicable)
How it’s used: Audio data is only captured when the user explicitly records a note or initiates a feature using the microphone. We do not access or record audio in the background. Audio is stored securely and only accessible to authorized personnel (e.g., managers or auditors) within the reporting framework.
b. Speaker Access
Why we collect it:
The speaker is used to:- Play back recorded audio notes
- Enable two-way communication features
- Deliver audio alerts and instructions within the app
How it’s used: No personal data is collected through speaker use. It is simply utilized as an output channel for app-generated audio and feedback playback.
c. Location (GPS) Data
Why we collect it:
We collect real-time location data to:- Track and verify field visits
- Generate time-stamped and geo-tagged reports
- Improve accountability and scheduling efficiency
How it’s used: Location is accessed only during active work sessions or when a report or visit is being logged. Background tracking is minimized and fully transparent. We never sell or share location data with third parties. Users can control location access through their device settings.
d. Camera Access
Why we collect it:
Camera access is required to:- Capture images of visit sites, product displays, or documents
- Record videos for reporting or evidence submission
- Scan barcodes, QR codes, or IDs (if applicable)
How it’s used: Images and videos are uploaded only when you choose to submit them. We do not access the camera in the background. Captured media is used strictly for internal reporting and audit purposes, and is stored securely.
e. Device Information & App Usage
We also collect non-personal data such as:
- Device type and operating system
- IP address
- App crash logs and diagnostics
- Usage analytics (e.g., time on screen, clicks)
Purpose: To improve app stability, fix bugs, enhance features, and optimize performance across devices.
3. How We Use Your Data
All collected data is used solely to deliver the core services of the MR Reporting System App, including:
- Submitting daily work reports
- Verifying MR visits through geo-location and time stamps
- Uploading multimedia reports (photos/videos/audio)
- Monitoring team performance and field productivity
- Providing user support and technical troubleshooting
- Generating analytics and performance metrics for managers
4. Data Sharing and Disclosure
We take your privacy seriously. Your data is never sold or rented. It may be shared only in the following cases:
- Internally: With authorized supervisors or administrators within your organization for performance tracking and compliance purposes.
- Third-party Service Providers: Only to support infrastructure needs (e.g., secure cloud storage, analytics), under strict confidentiality agreements.
- Legal or Compliance Requests: When required to comply with a valid legal process or regulatory requirement.
5. Data Storage and Security
We use secure servers and follow best industry practices to protect your data:
- Encrypted storage for media, voice, and location logs
- Role-based access controls to limit who can view data
- Routine security audits and software updates
- No retention of unnecessary background data
6. Your Privacy Controls and Rights
You can manage and control your data in several ways:
- Permissions: You can revoke camera, microphone, or location access at any time via your phone’s app settings.
- Data Access/Deletion: You may request a copy of your personal data or request its deletion by contacting our support team.
- Consent: All sensitive permissions are explicitly requested and explained within the app before activation.
7. Children’s Privacy
The app is intended for use only by adult professionals. We do not knowingly collect data from children under the age of 18. If we become aware that a minor’s data has been collected inadvertently, it will be deleted promptly.
8. Changes to This Policy
We may update this Privacy Policy to reflect changes in technology, law, or app features. We will notify users through in-app alerts or email if any significant changes are made.
9. Contact Information
If you have questions, concerns, or requests regarding this Privacy Policy or your data, please contact us:
- Email: [Insert official support email]
- Phone: [Insert customer support number]
- Address: [Insert company or legal office address]
- Website: [Insert website URL, if available]
By downloading and using the MR Reporting System App, you acknowledge that you have read and understood this Privacy Policy and agree to its terms.